Effective Date: 10 December 2024

At Tap for Tip, your privacy and the security of your personal information are paramount. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services. By accessing our website, you consent to the practices outlined here.

1. Information We Collect

We collect and process only the information necessary for on boarding clients and providing our services. This may include:

• Personal Information: Name, contact details, and business registration details during on boarding.
• Transaction Data: Aggregate data on the value and volume of transactions processed via our platform.

Note: We do not process or store customer card details. These are securely handled by AddPay, our trusted payment processor.

2. How We Use Your Information

We use the information we collect to:

• On-board clients and manage their accounts.
• Track transaction volumes and values for reporting and billing purposes.
• Communicate service updates, improvements, and administrative information.
• Ensure compliance with regulatory and contractual obligations.

3. Card and Payment Information

All customer card details are securely processed and stored by AddPay in compliance with industry standards such as PCI DSS. Tap for Tip does not have access to sensitive card information.

4. Sharing Your Information

We do not sell or disclose your information to unauthorized third parties. However, we may share your information:

• With AddPay: To facilitate transaction processing and ensure service delivery.
• With Service Providers: To support operational activities, such as analytics or customer support.
• As Required by Law: To comply with legal obligations or protect our rights.

5. Data Security

We employ industry-standard security measures to protect your data, including encryption and restricted access. While we take every precaution, no system can guarantee absolute security.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Request information about how your data is used.
• Withdraw consent where applicable.

To exercise these rights, contact us at Info@tap4tip.co.za.

7. Data Retention

We retain data only as long as necessary to fulfill our service obligations and comply with legal requirements. Aggregate transaction data may be retained for auditing and reporting purposes.

8. Cookies and Tracking

We may use cookies and analytics tools to improve our website and user experience. You can manage cookie preferences through your browser settings.

9. Third-Party Relationships

Our service integrates with AddPay, which handles sensitive payment information. AddPay operates under its own privacy policy and compliance standards. We recommend reviewing their privacy practices at https://www.addpay.africa/privacy-policy.

10. Updates to this Privacy Policy

We may revise this policy periodically. Any updates will be posted on our website, and significant changes will be communicated to our users.

11. Contact Us

For questions or concerns about this policy, please contact us:

• Email: Info@tap4tip.co.za
• Phone: 087 702 4082